FAQ
A list of frequently asked questions to help grow our Mend tribe. In case you are not able to find what you are looking for, please feel free to contact us at connect@studiomend.com. We will get in touch with you within 24 hours of your query. Thank you for your time.
1. How are Mend products made?
The idea behind Mend is to create comfortable, functional and cruelty free footwear. Each piece is handcrafted and largely inspired by the finer things in life from nature, art, culture, history, architecture, and our personal travels. With every collection, we wholeheartedly embrace the artisanal skills of the finest craftspeople behind the make of our products.
2. What primary raw materials are used by Mend?
Our core design language encapsulates the many textures and colours our diverse heritage has to offer. Our raw material is handpicked from across clusters in India. We work with exclusively vegan materials, handwoven textiles combined with hand done techniques - bamboo, jute, cane, mashru, hand-made cotton tassels and thread embroidery, to name a few.
Additionally, we pride ourselves on imbibing the values of conscious living through our creations. Thus, we do not use any kind of animal-based products in our entire making process and we strive to continue to do the same.
3. What are the care tips to help my Mend pair last longer?
Check out our Care Page to know all about how to take care of your favourite Mend pair. In case you have any additional query, feel free to write to us at connect@studiomend.com and we will be happy to help you out!
4. What size should I order?
We follow international and standard EUR and US sizes. We have put together a size guide for your convenience. Have a look!
5. Do you deliver everywhere in India and Internationally?
Yes. For international shipping, write to us at connect@studiomend.com. We deliver pan India within 3 to 9 working days and offer free shipping on all domestic orders. To request for our urgent delivery services, please get in touch at +91 9891408118.
6. What are the payment options?
Payments can be made via all debit, credit cards, reputed wallets and QR code scan. The transactions are 100% safe and secure.
7. Do you provide refunds?
We do not entertain refunds or cancellations once an order has been placed. If you wish, you can avail a store credit valid for 3 months.
8. What is your returns policy?
Read about our return policy in detail here. Please write to us at connect@studiomend.com within 48 hours of delivery to initiate the exchange process. The cost and logistics for shipping the product back to us is to be borne by you. Please ensure that the product is in its original condition and packaging. Any signs of wear and tear will not be eligible for exchange.
9. Are there any hidden costs additionally on the price reflected on your website?
There are no hidden costs. The prices on the website are inclusive of all taxes.
10. How to place an order for sold out pieces?
Submit your details on the product page under the section “Looking for sold out sizes?” We will get in touch with you as soon as we restock.
11. How can I track my order?
You will receive an email and message on your registered mobile number once your order is shipped. You can WhatsApp us at +91 9891408118 for any further queries.
