FAQ

A list of frequently asked questions to help grow our Mend tribe. In case you are not able to find what you are looking for, please feel free to contact us at connect@studiomend.com. We will get in touch with you within 24 hours of your query. Thank you for your time.

Product Quality

1. How are Mend products made?

The idea behind Mend is to create comfortable, functional and cruelty free footwear. Each piece is handcrafted and largely inspired by the finer things in life from nature, art, culture, history, architecture, and our personal travels. With every collection, we wholeheartedly embrace the artisanal skills of the finest craftspeople behind the make of our products.

2. What primary raw materials are used by Mend?

Our core design language encapsulates the many textures and colours our diverse heritage has to offer. Our raw material is handpicked from across clusters in India. We work with exclusively vegan materials, handwoven textiles combined with hand done techniques - bamboo, jute, cane, mashru, hand-made cotton tassels and thread embroidery, to name a few.     

Additionally, we pride ourselves on imbibing the values of conscious living through our creations. Thus, we do not use any kind of animal-based products in our entire making process and we strive to continue to do the same.

3. What are the care tips to help my Mend pair last longer?

Check out our Care Page to know all about how to take care of your favourite Mend pair. In case you have any additional query, feel free to write to us at connect@studiomend.com and we will be happy to help you out!

Order & Payment

4. What size should I order?

We follow international and standard EUR and US sizes. We have put together a size guide for your convenience. Have a look!

5. Do you deliver everywhere in India and Internationally?

Yes. For international shipping, write to us at connect@studiomend.com. We deliver pan India within 3 to 9 working days and offer free shipping on all domestic orders. To request for our urgent delivery services, please get in touch at +91 9891408118.

6. What are the payment options?

Payments can be made via all debit, credit cards, reputed wallets and QR code scan. The transactions are 100% safe and secure.

Return & Exchange

7. Do you provide refunds?

We do not entertain refunds or cancellations once an order has been placed. If you wish, you can avail a store credit valid for 3 months.

8. What is your returns policy?

Read about our return policy in detail here. Please write to us at connect@studiomend.com within 48 hours of delivery to initiate the exchange process. The cost and logistics for shipping the product back to us is to be borne by you. Please ensure that the product is in its original condition and packaging. Any signs of wear and tear will not be eligible for exchange.

9. Are there any hidden costs additionally on the price reflected on your website?

There are no hidden costs. The prices on the website are inclusive of all taxes.

10. How to place an order for sold out pieces?

Submit your details on the product page under the section “Looking for sold out sizes?” We will get in touch with you as soon as we restock. 

11. How can I track my order?

You will receive an email and message on your registered mobile number once your order is shipped. You can WhatsApp us at +91 9891408118 for any further queries.

All About Footwear: Quality, Comfort & Craftsmanship

12. Which footwear looks good with Indo-western outfits?

Indo-western outfits pair best with footwear that blends traditional craftsmanship with contemporary design. Depending on your look, you can choose:

Studio Mend offers handcrafted, vegan footwear inspired by Indian art, culture, and craftsmanship. It's an excellent choice for pairing with Indo-Western outfits. Designed for comfort and versatility, the collection effortlessly complements everything from co-ord sets to festive ensembles and fusion kurtas.

13. Which jutti brands are good for wide feet in India?

When shopping for juttis for wide feet, choose brands that prioritise both style and comfort. Cushioned footbeds, soft linings, flexible construction, and designed silhouettes can provide a comfortable fit for broader feet.

If you're looking beyond traditional juttis, Studio Mend's handcrafted designer juttis can be a good choice. We offer comfortable and spacious designs with flexible materials and enhanced cushioning. The brand follows standard international sizing and provides a detailed size guide to help you find your perfect fit.

14. Which are the best comfortable block heels in India?

The best comfortable block heels combine lightweight materials, cushioned insoles, stable heel construction, and quality craftsmanship. Whether you are attending weddings, festive celebrations, or work events, they should provide support for long hours.

Studio Mend's handcrafted block heels are thoughtfully designed to balance comfort and style. Made using artisan techniques and vegan materials, they offer dependable support without compromising on elegance. They are suitable for both daily wear and special occasions.

15. How do I find heels that don't hurt my feet in India?

Choosing comfortable heels starts with selecting the right features:

  • Look for flexible, soft materials that reduce pressure points.
  • Opt for stable block heels instead of thin stilettos.
  • Ensure the correct size using the size guide of the brand.
  • Prioritise quality craftsmanship for fit and improved durability.
  • Choose cushioned footbeds for better comfort.

Studio Mend designs handcrafted footwear with comfort at its core. Its carefully crafted silhouettes, 3-layered cushioning, and vegan materials help provide a comfortable wearing experience. So, whether you are wearing heels throughout the day or dressing up for a celebration, these heels can be a good pick. 

16. Where can I buy handcrafted footwear in India?

India is home to several artisan footwear brands that celebrate traditional craftsmanship while incorporating contemporary design. However, when choosing handcrafted footwear, consider brands that work with skilled artisans, use ethical production methods, quality and materials.

Studio Mend creates handcrafted footwear inspired by nature, architecture, travel, and Indian heritage. Every pair features experienced artisans who use exclusively vegan materials, combining timeless craftsmanship with modern comfort and versatile styling.

17. Which brands offer artisan shoes for women in India?

Several Indian brands specialise in artisan-made women's footwear that showcases traditional craftsmanship through modern silhouettes. Select brands that work directly with skilled craftspeople and use handcrafted techniques for every collection.

Studio Mend is one such brand that creates artisan footwear, handcrafted by skilled makers across India. Each design reflects thoughtful craftsmanship and premium vegan materials. They are inspired by Indian culture, art, and architecture. So, each of our products is both comfortable and distinctive.

18. Why should I buy handmade footwear?

Handmade footwear offers advantages that mass-produced shoes often cannot match:

  • Better quality construction for enhanced durability.
  • Superior attention to detail and craftsmanship.
  • Unique designs that reflect traditional artistry.
  • Support for local craftsmanship and skilled Indian artisans.
  • Thoughtful material selection and ethical production practices.

Studio Mend embraces these values by handcrafting every pair using exclusively vegan materials and collaborating with skilled artisans across India. From mules to heels, each design combines contemporary aesthetics, conscious craftsmanship, and lasting comfort. So, our footwear is both responsibly made and stylish.